Privacy Policy

AcquisitionHub OÜ (“we”, “us”, “our”) is committed to safeguarding the privacy of our website visitors, clients, partners, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, use our marketing services, or communicate with us.

1. Information we collect

We collect different types of personal data depending on how you interact with AcquisitionHub:

• Contact & Identifiers: name, email address, phone number, job title, company name (when you fill out forms, request a quote, or subscribe to updates).
• Communication data: messages you send us via email, chat, or contact forms, including call recordings (with consent where required).
• Usage & analytics data: IP address, browser type, operating system, referring URLs, pages visited, time spent, and interaction events via cookies and similar technologies.
• Marketing & campaign data: information about your engagement with our marketing materials, events, and lead scoring activities if you are a potential client.
• Client project data: when we provide acquisition services, we may process business data on behalf of our clients (under separate agreement).

2. How we use your information

We use personal data for legitimate business purposes, including:

• Providing, operating and improving our marketing & acquisition services;
• Responding to inquiries, proposals, and support requests;
• Managing client relationships, invoicing and service delivery;
• Sending service updates, newsletters, and relevant marketing communications (you may opt out anytime);
• Analysing website performance and user experience to enhance our offerings;
• Complying with legal obligations, preventing fraud, and enforcing our terms.

3. Legal basis for processing (EE & GDPR)

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity: to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: such as improving our services, direct marketing to business clients, fraud prevention, and network security.
• Consent: where you have explicitly consented (e.g., for non-essential cookies or specific marketing).
• Legal obligation: to comply with applicable laws (e.g., tax, anti-money laundering).

4. Data sharing & third parties

We do not sell your personal data. However, we may share information with trusted third parties to operate our business:

• Service providers: cloud hosting (e.g., AWS, DigitalOcean), CRM platforms, analytics (e.g., Google Analytics), email marketing tools, and customer support software.
• Professional advisors: lawyers, auditors, and accountants as required.
• Legal authorities: if required by law, court order, or to protect our rights, property, or safety.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

All third parties are contractually obligated to protect your data and comply with applicable privacy laws.

5. International data transfers

AcquisitionHub operates primarily within the European Union. However, some of our service providers may be located outside the EEA. When transferring personal data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions by the European Commission.

6. Data retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., accounting records for 7 years). Marketing data is kept until you unsubscribe or request deletion. Project-related data is retained according to client agreements and industry standards.

7. Your privacy rights (GDPR & Estonian law)

If you are located in the European Economic Area (EEA) or Estonia, you have the following rights regarding your personal data:

• Right to access: obtain a copy of your personal data.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”): request deletion of your data under certain conditions.
• Right to restriction of processing: limit how we use your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: where processing relies on consent, you may withdraw it anytime.

To exercise any of these rights, contact us at privacy@acquisitionhub.ee or mail to Pärnu mnt 388b, Tallinn, 11612, Estonia. We will respond within 30 days. You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) at info@aki.ee or via their website.

8. Cookies & tracking technologies

Our website uses essential cookies for functionality, performance cookies to analyze traffic, and optional marketing cookies. You can manage cookie preferences through our cookie banner. By continuing to use our site without adjusting settings, you agree to the use of essential cookies only. Detailed cookie information is available in our Cookie Notice (available upon request).

9. Children’s privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately.

10. Security measures

We implement appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. These include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the “effective date” at the top. Significant changes will be notified via email or website notice.

12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please reach out:

• Privacy point of contact: Anotoina Patlen
• Email: privacy@acquisitionhub.ee
• Postal address: Pärnu mnt 388b, 11612 Tallinn, Estonia
• Phone: +372 6675672 (ask for Data Protection team)

We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy.